On Thur (6 Aug), the branch manager called! He apologized, citing that it was V's oversight to make such a mistake. After some dilly-dally, he suggested sending an insurance specialist (!) to meet me at a place/time convenient to me to explain a second recommended financial product.
Since I am keen on the product A, I have to accept it.
Wow, a CitiGold Relationship Manager K turned up; very polite and spoke very well. He explained the features of the second product to my satisfactory before I signed on the dotted line again. He promised to rush the submission first thing on Fri.
Yes, on Fri morning, I received an email from K to confirm the submission.
Now is waiting for the insurer of A to send me the policy documents.
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