Paid first-class but received economy class coach service to Genting

I refer to an article in ST Forum 31 Jan 2009 "Express coaches: Paying a premium for cramped rides".

I had a bad experience with WTS Travel too. WTS Travel is an active member of NATAS and a CaseTrust-NATAS Accredited Agent. My group of 14 friends paid for "first-class" coach service to Genting but we received an "economy-class" coach service in Dec 2009.

After several written complaints to WTS Travel, a compensation $15 per passenger was offered. But this was totally unacceptable. WTS Travel refused to reply any further.

As consumers even with the contract in hand, nobody including NATAS seems to be able to offer us any help, advice and solutions. May I ask if taking such agents to CASE or Small Claims Tribunal Courts the only way to end our miseries.

We often see such cases reported in ST Forum. Would NATAS suggest ways to safe-guard the interest of consumers?